I can’t really tell this client that sometimes he is exaggerating. I say things nicely, I use humour, I use pirouettes. And we agree. He makes an effort and I make one too.
After all, I wouldn’t want him to go anywhere else. Besides, it’s simply inconceivable, our families have worked together for almost 120 years!
H., diamond trader, more than 25 years in business
Exigency
The requirement as a lifeline is me. I have my magnifying glass riveted to my eye, I check everything all the time. The slightest pitting, crack or oddity in the metal earns the right to go back to the workshop to be reworked, not to mention the setting. A...