I can’t really tell this client that sometimes he is exaggerating. I say things nicely, I use humour, I use pirouettes. And we agree. He makes an effort and I make one too.
After all, I wouldn’t want him to go anywhere else. Besides, it’s simply inconceivable, our families have worked together for almost 120 years!
H., diamond trader, more than 25 years in business
Urgency
"I often think that sometimes I wish things didn't work. Because in this business, the production of parts is almost always in a hurry. You know that yourself! And therefore, urgency means that there is little time to finalise the parts and get them out. Hence my initial thought,...